What if I can't pay my energy bill, or keep getting into debt?

Please, please get in contact with us if you’re struggling with your bills. There are many ways we can help. If you fall into debt for any reason,...

What's changed since last winter?

There have been a few changes since last winter 2022: Ofgem, the energy regulator, has announced a decrease to the energy price cap that came into...

Why would a supplier with 100% green tariffs be impacted by fossil fuels prices?

Green electricity now costs less to generate than fossil fuel power. So shouldn't that mean green power costs less to buy on the market? Because of...

What is Octopus doing to help in the crisis?

Our biggest priority is making green energy affordable and accessible to all - especially, during an energy crisis. When prices were highest, we us...

Why won't Octopus go bust?

While multiple energy suppliers have gone bust, we're not going anywhere. Our cutting edge operating model and world leading tech have allowed us t...

Why can’t energy suppliers charge less?

More than 90% of the costs of your energy bill are out of the control of your energy supplier. The vast majority of that 90% is defined by the pric...

Why are standing charges increasing, not just unit rates?

Energy markets are highly regulated, so as an energy supplier we get charged certain costs for every single customer we have; even if they don't us...